UPDATED May 11, 2020
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
· Upon arrival for any appointment you (and anyone that is accompanying you) will be asked to use a hand sanitizer and we will take your temperature with a “no touch” thermometer. Anyone with an abnormal temperature may be reappointed.
· You may see that our reception area will no longer offer magazines, newspapers or a beverage station as those items are difficult to clean and disinfect. If you desire a beverage, we will be happy to provide that for you.
· In order to limit the number of people in our reception area, we ask that you only bring essential companions to your dental visit.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 352-205-7667 or visit our website at www.villagedental.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
UPDATED March 21, 2020
Recommendations and directives are changing daily regarding the COVID-19 pandemic. Village Dental is committed to supporting our patients, team members and community throughout this unprecedented time.
As of March 20, 2020, the state of Florida has directed all hospitals, surgery centers, dental, orthodontic and endodontic offices to cease performing elective services until May 8, 2020. As a result of this executive order, our office will only see patients with urgent or emergency dental needs, such as dental or facial trauma, severe tooth fracture, dental pain or swelling.
We will continue to closely monitor updates from the CDC, American Dental Association and our state and federal officials and keep you informed of any changes to our operations.
Please contact 352-205-7667 if you have a dental emergency or urgent need. If you do not reach us, please leave a message with your name, phone number and a brief description of your symptoms, and we will return your call as soon as possible.
March 18th, 2020
Dear Village Dental Patients,
As your dental health professionals, your well-being is important to us. As the Centers for Disease Control and Prevention (CDC), statewide leaders and local and state health officials continue to monitor the impact of the new coronavirus (COVID-19), we want to assure you of the precautions we take every day to prevent the spread of infectious diseases and that we are staying up-to-date on information and protocols surrounding COVID-19.
First and foremost, the health and safety of our patients is our main priority. At all times, we adhere to the highest level of precautions and protocols in our practice to prevent the spread of infection, including COVID-19. For more information about these infection control procedures, please visit the American Dental Association or CDC websites.
Regarding COVID-19, we are closely following communications from the CDC, the American Dental Association and the Florida Dental Association, and at this time the ADA is recommending that elective dental procedures be postponed for the next three weeks. Currently, our office is issuing the following guidelines for our patients and upcoming dental appointments:
Village Dental will remain open and available to see patients for emergency or non-elective dental treatment.
- All dental hygiene appointments currently scheduled for the next few weeks will be rescheduled. We are in the process of making additional dates and times available in the future to accommodate these rescheduled appointments. If you have a scheduled appointment with your hygienist during this time frame, our office will be contacting you to reschedule your appointment.
- If you have an appointment scheduled with your dentist, our office will be calling you to discuss whether the appointment needs to be rescheduled. Certain treatment may be considered non-elective and will remain scheduled. This will be determined with each patient individually.
- If you have any questions about an upcoming appointment for which we have not already contacted you, please call the office at 352-205-7667 or send an email to firstname.lastname@example.org. We will be responding back to you as soon as we can to answer your questions.
- If you do not have a scheduled appointment, Village Dental remains available to schedule you for any emergency dental care during this time. If you have been diagnosed or have symptoms of COVID-19 and need to be seen for emergency dental treatment, we will coordinate the necessity of care with your primary physician.
If you will be coming to our office for an appointment, you can rest assured that we have and will continue to evaluate and implement measures to protect you. As such, the following protocols have been implemented to better serve you:
- All employees will be screened at the beginning of the workday and will be asked to return home if they present with an abnormal temperature or symptoms of respiratory illness.
- If you have a scheduled and confirmed dental
appointment and you are healthy, there is no need to cancel your
appointment. However, if you are ill
with flu-like or respiratory illness symptoms, please stay home and contact us
to reschedule your appointment. These symptoms include cough, fever, or
shortness of breath.
- We do ask you to arrive on time, rather than early, for your appointments to minimize the amount of time patients spend in the waiting area.
- If you or someone that you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, or South Korea) or was quarantined as a precaution, please contact us to reschedule your appointment.
- Upon arrival for any appointment you will be
asked to use a hand sanitizer and we will take your temperature with a “no
touch” thermometer. Anyone with an
abnormal temperature will be reappointed.
We will also ask several screening questions to make sure you are not in
a group that has been potentially exposed to the virus:
- History of recent travel (in the past 14 days) and mode of transportation?
- Was travel to any areas experiencing high transmission of COVID-19?
- Contact with anyone exposed to or diagnosed with COVID-19 or was quarantined as a precaution?
- If we are unable to take you immediately to the treatment room, you have the option of waiting outside or in your vehicle if you prefer not to wait in our reception area. The reception area has been rearranged to allow more space between chairs and items removed that cannot be easily disinfected (such as newspapers & magazines). Hard surfaces (for example arm rests on chairs and door handles) will be wiped with a disinfectant after each use.
- Prior to beginning any treatment, you will be asked to use an antimicrobial mouth rinse.
We ask you to use your best judgment and caution surrounding upcoming appointments and to call us if you have any questions about your appointment or our practice protocols. We also encourage you to follow prevention and safety guidelines established by the CDC.
We will continue to closely monitor updates from the CDC, the ADA, the World Health Organization and our state officials. In the case of new information, we will keep you informed of any changes to our procedures or appointments. Please do not hesitate to contact us if you have any questions about your upcoming appointment or oral health needs.
Your Village Dental Team
Edward J Farrell, DMD
Richard P Hall II, DMD
Michael H Hards, DDS
Michelle A Dulgar, DMD